FAQ

A1: 

All Luminwave 3D cameras are certified as Class 1, ensuring the safety of the human eye.

A2: 

Due to the 940nm wavelength of the laser source on all 3D cameras, simultaneous usage of multiple cameras in the same position and time may lead to interference. This interference can be addressed through software or hardware solutions, specifically by implementing hardware timing control.

A3: 

The product remains stable and unaffected when used within the specified temperature range. It has undergone high and low-temperature reliability tests to ensure its performance under various conditions.

A1: 

1. Ensure that the camera’s power supply is functioning correctly and verify that the camera’s indicator light remains illuminated at all times.

2. Adjust the IP addresses of both the host computer and the camera to be within the same network segment. Verify connectivity by attempting to PING the camera’s default IP address, 192.168.1.200. If successful, the connection is established.

3. If the aforementioned steps fail to resolve the issue, please reach out to our technical support for further assistance.

A2: 

The product remains stable and unaffected when used within the specified temperature range. It has undergone high and low-temperature reliability tests to ensure its performance under various conditions.

A3: 

This can be achieved by reducing the frame rate, extending the exposure time by 3000-4000, and setting the confidence filter to 1 or turning it off.

A4: 

Navigate to the “Configuration” menu and select ‘Update’ from the GUI software. Utilize the ‘update_enc.sh’ file to update the lower computer. After the update is complete, the system will automatically prompt a successful update and restart the device to complete the firmware upgrade.

A5: 

The device offers two network modes: static IP and dynamic IP address. You can adjust these settings in the network configuration of the host computer, or alternatively, utilize the provided API to change the network mode.

A6: 

1. &nbspVerify if the firewall is disabled.
2. Confirm if the network cable is Gigabit-compatible.

A1: 

Supported Operating Systems: Windows 10 64-bit, Windows 11 64-bit, Linux 64-bit Programming Language: C++

A2: 

By default, the setting reflects the distance from the point to the front of the camera. If the camera is tested against a wall, each point on the wall will have the same distance value.

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